HomeInsights ResultsContact Let's talk →
Energy & Critical Infrastructure

Automating Incident Management Across Norway's National Power Grid

How we digitised and automated fault analysis, operational messaging, and regulatory reporting for the organisation responsible for keeping Norway's lights on — across 100+ stakeholder organisations.

Client Statnett SF
Norway's Transmission System Operator
Sector Energy & Critical Infrastructure
Scale 100+ stakeholder organisations · National grid
Engagement Multi-year · Full delivery cycle
The Situation

A mission-critical process held together by manual effort

Statnett is Norway's Transmission System Operator — the organisation responsible for operating and developing the high-voltage power grid that delivers electricity to every home, hospital, school, and industrial facility across the country. When something goes wrong on that grid, the response has to be fast, traceable, and coordinated across a large and complex stakeholder network.

The existing incident management process was not built for that reality. Fault reports, operational messages, and regulatory documentation moved manually between more than 100 organisations — energy providers, regional grid operators, regulatory bodies, and internal teams — with no unified system for tracking, automating, or auditing those exchanges. Each incident generated significant administrative overhead. Reporting was slow. Data integrity was difficult to guarantee at scale. And for infrastructure that millions of people depend on daily, those were not acceptable risks.

The project — known as FASIT — had a clear mandate: replace this with something better.

Our Approach

Architecture first. Integration everywhere. No shortcuts on reliability.

We joined the FASIT project from inception, taking responsibility for system design, full-stack implementation, stakeholder communication, and quality assurance across a multi-year delivery cycle.

The technical scope was substantial. At its core, FASIT required a robust integration platform capable of connecting 100+ external stakeholders through well-defined APIs — not a one-off connection, but a durable, maintainable architecture that could evolve as the stakeholder network changed. We designed and built REST services in Spring Boot, implemented enterprise-grade messaging using AMQP and JMS, and delivered an Angular frontend built to the security standards appropriate for critical national infrastructure, including two-factor authentication throughout.

Equally important was the human infrastructure. Working in a Kanban/Agile environment with daily cross-team coordination, we managed continuous integration across multiple parallel teams and external partners in a genuinely dynamic environment — one where requirements evolved, stakeholders had competing priorities, and the tolerance for data errors was effectively zero. System design and stakeholder communication were treated as equally important disciplines throughout.

Java 8 Spring Boot REST APIs AMQP / JMS Angular Two-Factor Auth Data Mining Statistics Maven Heroku Git Kanban
Outcomes & Impact

Manual processes replaced. Traceability built in. A new industry benchmark set.

FASIT delivered what it was designed to deliver — and set a new standard for incident management in Nordic energy infrastructure in the process.

  • End-to-end automation of incident reporting workflows — previously manual processes across 100+ organisations replaced with traceable, auditable digital flows
  • Real-time fault analysis and validation across the national grid — a capability that did not previously exist at this scale
  • Centralised statistics and reporting accessible to Statnett and all connected energy providers — replacing fragmented, manually-compiled data
  • Significant reduction in operational friction per incident cycle — hours of administrative overhead eliminated at scale across the stakeholder network
  • Enterprise-grade security and data integrity standards maintained throughout — appropriate for infrastructure at national scale
  • A production system that became the operational standard for Norway's Transmission System Operator — built to last, not to demo
"
Tobias Salem is the kind of senior developer who doesn't just solve problems — he redefines what's possible. His contributions were central to a project that set a new benchmark for the industry, providing real-time validation, statistics, and control for Norway's Transmission System Operator and energy providers.
VG
Vibeke Gjøsdal
Senior Advisor · Holte Consulting · Published on LinkedIn
Why It Matters

Critical infrastructure demands a different standard of engineering

The energy sector operates at a level of complexity and consequence that most software projects never encounter. Stakeholder networks span entire industries. Data integrity is not a nice-to-have — it is the product. And the systems you build will be trusted, without question, to support decisions that affect millions of people.

FASIT demonstrated something we have seen confirmed across every critical infrastructure engagement since: the hardest part of these projects is rarely the technology. It is the discipline to hold the line on quality, traceability, and stakeholder trust when the environment is moving fast and the pressure to cut corners is constant. That discipline is what we bring.

This is not general-purpose software engineering applied to a difficult domain. It is domain-specific thinking — about what reliability actually means, what integration actually requires, and what it takes to build systems that organisations depend on for years, not months.

Complex problems. Delivered.

If your project demands enterprise-grade reliability, multi-stakeholder integration, and people who've done this before — let's talk.

Start a conversation